Mealtones Shipping Policy
Mealtones processes and ships orders within 2~3 days after purchase (excluding public holidays, Fridays, and weekends). Once shipped, deliveries typically arrive at your doorstep within 2 to 7 business days (excluding Hawaii, Guam, and Alaska).
Orders placed will be shipped within 2~3 days after purchase.
- Shipping days: Monday to Friday (excluding public holidays).
- Estimated delivery: 5 to 7 business days (excluding Hawaii, Guam, and Alaska).
* In order to maintain your shipment’s integrity, our cold chain logistics do not ship orders that include frozen or chilled products on Friday, weekends and the day before public holidays.
* Orders that cannot be shipped within 2~3 days after purchase due to an unforeseen circumstance outside of our control, such as a surge in orders, courier issues, or natural disasters, will be shipped sequentially on the following Monday or the day after the public holiday.
* Please note that we do not take responsibility for unsuccessful delivery attempts for the following reasons:
- mistaken order
- incorrect address
- when fresh, chilled, and frozen products are retrieved long after a timely doorstep delivery is made
- In case of suspected theft.
* Please note that you can only cancel an order before it has shipped.
* We use external courier services for delivery, so shipping is strictly to the registered address. As a result, individual delivery requests (e.g., specifying a particular delivery location, requesting package storage at a specific place, or setting a preferred delivery time) cannot be accommodated.
Mealtones Shipping Information
- Orders placed on non-shipping days (weekends, public holidays, etc.) or delayed due to high order volume, courier issues, or natural disasters will be shipped sequentially on the following Monday or the next business day after a public holiday.
- You can check your order status on the UPS website (www.ups.com)using the tracking number we’ve sent to your email.
Shipping Fee Information (Excluding Hawaii, Guam, and Alaska)
- Shelf-stable products: $25 shipping fee
- HausCook products: $25 shipping fee for orders under $200; free shipping on orders over $200
[Vendor Shipping Policy]
- "Vendor Direct Shipping" items are subject to separate, individual shipping fees set by each vendor.
- Please check the specific shipping fees for these items on the shopping cart and checkout pages.
📞 For further inquiries, please contact our customer service team. 😊
