Shipping policy

Mealtones Shipping Policy

Mealtones processes and ships orders on the same day of purchase (excluding public holidays, Fridays, and weekends). Once shipped, deliveries typically arrive at your doorstep within 2 to 5 business days (excluding Hawaii, Guam, and Alaska).

Refrigerated & Frozen Products

  • Shipped via one-day delivery for maximum freshness.
  • Orders placed by 2:00 PM (PST) will be shipped the same day.
  • Shipping days: Monday to Thursday only (excluding public holidays).
  • Estimated delivery: 2 to 3 business days after shipment.
  • To ensure safe delivery, shipments will not be made on weekends or the day before a public holiday.

Shelf-Stable Products

  • Orders placed by 2:00 PM (PST) will be shipped the same day.
  • Shipping days: Monday to Friday (excluding public holidays).
  • Estimated delivery: 3 to 5 business days (excluding Hawaii, Guam, and Alaska).

* In order to maintain your shipment’s integrity, our cold chain logistics do not ship orders that include frozen or chilled products on Friday, weekends and the day before public holidays.

* Orders that cannot be shipped on the same day due to an unforeseen circumstance outside of our control, such as a surge in orders, courier issues, or natural disasters, will be shipped sequentially on the following Monday or the day after the public holiday.

* Please note that we do not take responsibility for unsuccessful delivery attempts for the following reasons:

  • mistaken order
  • incorrect address
  • when fresh, chilled, and frozen products are retrieved long after a timely doorstep delivery is made
  • In case of suspected theft.

* Please note that you can only cancel an order before it has shipped.

* We use external courier services for delivery, so shipping is strictly to the registered address. As a result, individual delivery requests (e.g., specifying a particular delivery location, requesting package storage at a specific place, or setting a preferred delivery time) cannot be accommodated.

Mealtones Shipping Information

  • Orders placed on non-shipping days (weekends, public holidays, etc.) or delayed due to high order volume, courier issues, or natural disasters will be shipped sequentially on the following Monday or the next business day after a public holiday.
  • You can track your order status in real time through My Page.

Shipping Fee Information (Excluding Hawaii, Guam, and Alaska)

  • Orders of $169 or more: Free shipping
  • Orders under $169: Shipping fee of $39 applies

📞 For further inquiries, please contact our customer service team. 😊